English Abstract
Abstract :
This study was aimed at first, identifying the Impact of Information Systems Performance
on Internal User’s Satisfaction at Public Hospitals in Kingdom of Saudi Arabia (KSA) and
second, examining the relationship between quality of Enabling Information System (EIS)
and performance of Hospital Information Systems (HIS) and the key factors that influence
the performance of the HIS in KSA. In order to achieve the objectives of the study, the
researcher used the qualitative and quantitative methods, employing the questionnaire
survey tool. The study population consisted of all internal users of HIS at the hospitals in
KSA. The study sample consisted of 474 nursing staff, administrative staff, doctors and all
those directly involved in using HIS. Data was analyzed using Statistical Package for the
Social Sciences (SPSS). The researcher found that quality of variables examined, namely
EIS, Service, Information, System, User Readiness's, Managerial competency, and End
user satisfaction, have a significant and positive impact on the performance of hospital
information systems. Additionally, there was a positive and significant effect of these
variables on End User Satisfaction. The findings also revealed the health sector utilized an
up-to-date hardware and software for their Hospital Information System (HIS).
The study answered some questions related to the motivations of internal users on using
HIS. For generalizability of findings, the researcher recommends that studies in the future
look at other countries that adopt Hospital Information System to increase their
performance.
