English Abstract
Abstract :
The National Bank of Bahrain has undergone organizational transformation since appointing
Mr. Jean Christophoe Durand in 2017. Transformation requires tremendous efforts to be put by
different stakeholders (including staff) and it is double edged sword. It creates performance
gains and unexpected loss. This study aims to determine the impact of transformation
management on NBB’s staff satisfaction. Specifically, it investigates whether the management
procedures, career development plans, technology orientation & adoption, and NBB’s newly
created committee (the social committee activities) along with the personal demographic details
such as )age, gender, years of service and seniority level (current position)) have an impact on
staff satisfaction.
The research design is quantitative. The research population is NBB’s staff and the sample size
is 300. To test the hypothesis that the above variables impacts staff satisfaction, a selfadministered questionnaire was distributed to random samples of NBB staff. The sampling
technique was stratified random sampling as the respondents were divided into three categories
(clerical level, Middle Management & Executive Management). Responses were analyzed using
correlation, correlation coefficient & coefficient of determination, One-Way ANOVA test,
coefficient of determination of multiple regression, Chi-Square test & T-test independent sample
test techniques. The results showed that there is statistically significant impact of management
procedures, career development plans, technology orientation, the social committee activities
and current position on staff satisfaction. The results have also showed that there is no
statistically significant impact of age, gender and years of service on staff satisfaction.
Based on the thesis results, organizations striving for a successful transformation journey to
identify and invest in change agents, have proper training and succession plans & invest to
prepare talent for future jobs requirements.
