English Abstract
Abstract :
I am grateful to the following people whose contributions are invaluable and without whom this thesis might not have been a reality.
First and foremost, I am really grateful for Dr. Ali Al-Soufi for his constant monitoring, support, encouragement and advice that was provided in the last two years to guide the completion of the thesis.
Also, I would like to thank the second supervisor, Dr. Hayat Ali, who always took time to evaluate the different pieces of work and gave constructive criticisms.
I wish to extend my deepest gratitude and appreciation to the interviewees of the five Governmental Entities in Kingdom of Bahrain whom, in spite of their loaded work schedules, were kind enough to participate in the interview and give their valuable responses.
I am also thankful to the staff of IT College Master program instructors, especially Dr. Hisham Al-Omal who has helped the researcher in getting the contacts and entry into professional networks for field data collection.
Others including friends and colleagues have provided motivation and inspiration to get started and to complete the task. They are all acknowledged with gratitude.
