Abstract : Background: Given the current rapidly evolving world, real estate and property management firms are expected to deliver exceptional customer experience and meet the stakeholders’ needs in the sector. In the Kingdom of Bahrain, despite the government’s national recovery plan to address the impact of COVID-19, there is a dearth of information regarding key stakeholders’ perspectives on the challenges in real estate and property management. Research Objectives: This research was conducted to assess the challenges faced by property management companies in the changing business environment and their response to the rising standards and expectations of tenants and property owners in Manama, Bahrain. Methods: Using a qualitative research method, a semi-structured interview was conducted among 20 stakeholders from property management companies in Manama, Bahrain. The participants comprised sole owners, co-owners, property managers, and junior staff. An interview guide was developed by reviewing relevant literature aligning with the research objectives, which was then assessed for validity, applicability and consistency. Data obtained from the interview were analysed thematically. Results: Finding depicted that most of the property management companies responded positively to the changing business environment in the real estate sector. The main challenges faced were coping with the new standard of operations (SOP) policies, new payment methods and fund collection, declining client base, and dynamics of present-day property owners. Notwithstanding, participants demonstrated their firms’ capacities to meet property owners’ rising demands and addressing the difficulties experienced during and after the pandemic. The main strategies adopted were ensuring good relationship with clients, effective management strategies, reducing operational costs, building collaborative network, prudent use of social media platforms, and deploying novel and advanced technologies. Conclusion: The present findings have important implications for the real estate sector by revealing the opportunities to transform the sector as provided in Bahrain’s national recovery plan. Policymakers and relevant authorities involved in Bahrain’s real estate and property management sector may consider the findings presented in this thesis in their decision-making process while attempting to address the key issues affecting property management companies in the country.