Background
Today, we live in a digital world where technology and innovation control our success. In accordance, every organization needs to implement smart, efficient and different methods that guarantee positive impacts among competitors in terms of value, quality and productivity by
using the state-of-art technologies available in the market.
Information Technology (IT) is a
method which has proved its efficiency throughout the past years, where it brought radical
changes for individuals and organizations such as online shopping, social networking, and cloud computing. It became essential to have the right technologies to conduct multiple functionality within the business to obtain a mature position in the market and a competitive
advantage on a long-term scale.
Business and Information Technology (IT) are growing side by side, where Information Technology plays an essential role in the progress and development of firms’ performance.
Regardless whether it is private or public, all organizations have a dependency on Information
Technology considering the impact it has on their internal and external operations.
The majority of economic sectors nowadays integrate Information Technology into their work (S.
Ben Romdhane, 2012). The business environment has been changed significantly due to the utilization of Information Technology (IT) (Musaa, S. Abubakar Kurfib &H. Hassan 2015).
Technological progress is shown in banking sector significantly. Therefore, the impact of Information Technology (IT) investments in a banking sector is an important issue to be studied