Document

Factors to Develop Trust in the Quality of Cosmetics Product in Malaysia

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Title of Periodical
International Journal of Industrial Engineering & Production Research
Issue published
Volume 33, Issue 3
Country of Publication
Iran
Place Published
Iran University of Science & Technology
Publisher
Iran University of Science and Technology
Date Issued
2022
Language
English
English Abstract
Abstract: Previous studies have reported that trust is the main issue that needs to be resolving. [9]. Trust proficiently leads people or organizations to acquire maximized benefits and potentially gives an organization a competitive advantage in markets, communities, and hierarchies. The extent of this study revolves around develop consumer trust in the quality of cosmetic product scope. Researchers have shown an increased interest in the cosmetics field as the average annual growth in the last twenty years is 4.5% and the rate of growth presume to continue over 3%. The objectives of this research are to (1) understand factor involves in the process of build consumers’ confidence and trust virtually in offline and online business, (2) to determine the prominent information need to be an underline in marketing strategy, and (3) to understand how trust can affect consumer preference on cosmetics product. This study underlined cosmetic price, cosmetic brand name, and cosmetic country of origin are the prominent information that needs to underline in marketing strategy. Important issues addressed and recommendations made for prospect research.
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